Returns & Refunds

Maison Asli – Return & Refund Policy

We want you to be completely satisfied with your sneaker purchase. Because we deal with 100% authentic and exclusive products, our return process is handled directly and personally with our team.

1. Return Conditions

If you are not happy with your item, you may request a return or exchange within 14 days of receiving your sneakers. To be eligible for a return:

• The sneakers must be entirely unused, unworn, in their original packaging (including the intact shoe box, extra laces, and tags), and in the exact same condition as when you received them.

• A proof of purchase (your WhatsApp chat history or order confirmation number) is required.

❌ Non-Returnable Items:

• Sneakers that show any signs of wear on the soles or upper material.

• Special orders, personal sourcing requests (pairs we hunted down specifically for you), or items explicitly sold as clearance/final sale.

2. How to Initiate a Return

Since your order was placed through WhatsApp, the return process is just as simple:

1. Contact Us: Send us a message directly on WhatsApp with your order details and photos of the sneakers to show their condition.

2. Approval: Once we review and approve your request, we will provide you with the exact shipping instructions and address.

3. Shipping Costs: Customers are responsible for return shipping costs with tracking, unless the item delivered was incorrect or defective.

3. Refunds & Payment Methods

Once we receive and inspect the returned sneakers to verify their condition and authenticity:

• We will notify you via WhatsApp regarding the approval or rejection of your refund.

• How you get paid: Since we do not process payments on our website, approved refunds will be sent to you directly via the manual payment method agreed upon during our WhatsApp discussion (e.g., Bank Transfer, Cash on Delivery/Pickup, or Mobile Payment) within 3 to 5 business days.

• Original shipping costs are non-refundable.

4. Exchanges

Due to the limited availability and exclusive nature of high-end sneakers, sizes run out fast. We only replace items if they are incorrect or defective. If you need a different size, contact us on WhatsApp immediately to see if we can secure another pair for you.

5. Damaged or Defective Orders

In the rare event that your order arrives damaged or incorrect, please notify us on WhatsApp immediately with photographic evidence. We will prioritize your request and resolve the issue promptly with a full refund or a replacement pair.

Questions? If you have any further questions about our Return & Refund Policy, simply reach out to us directly on our official WhatsApp line. We are here to help!