Shipping Policy

Maison Asli – Shipping Policy

Thank you for shopping at Maison Asli. Because we handle premium, 100% authentic sneakers, we ensure that every package is prepared with the utmost care and shipped securely.

1. Processing Time

All orders are carefully inspected for quality and processed within 1 to 3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders or a rare sneaker drop, processing may take slightly longer. We will keep you updated directly via WhatsApp in case of any significant delays.

2. Shipping Destinations & Delivery

We ship our authentic sneakers worldwide.

Shipping Methods: We partner with reliable, fast-shipping carriers (such as DHL, FedEx, UPS, or national postal services) to ensure your sneakers arrive safely.
Local Delivery: If you are located in our local area, custom delivery or pickup options can be arranged directly during our WhatsApp discussion.

3. Order Tracking

You don’t need to worry about losing track of your pair. As soon as your package is handed over to the courier, we will send your tracking number and shipping carrier link directly to your WhatsApp chat. You will be able to track your sneakers in real-time until they arrive at your doorstep.

4. Customs, Duties, and Taxes

For international orders outside of our main operating region:

Customers are solely responsible for any customs fees, import taxes, or local duties that may be applied by your country's customs office.
These charges are not controlled or collected by Maison Asli and are not included in the sneaker price.

5. Address Changes

If you realize you made a mistake with your shipping address, please message us immediately on WhatsApp. We can easily update your address, but only before the package has been shipped. Once the courier takes the package, no modifications can be made.

6. Lost or Damaged Packages

We pack all sneakers in double-boxes to protect the original shoe box perfectly. However, Maison Asli is not directly responsible for delays, damage, or packages lost by the shipping carrier.

If your package is marked as delivered but you haven't received it, or if it arrives damaged, contact us immediately on WhatsApp with your tracking details and photos, and we will do our best to help you file a claim with the courier.

Got Questions? If you want to know shipping rates for a specific country before buying, just drop us a message on WhatsApp. We are here to help you get your pairs!